Refund policy

Returns
Our policy lasts 30 days. Please use our returns portal if you would like to begin a return/exchange.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@sav-life.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. PLEASE CONTACT SERVICE@SAV-LIFE.COM WITH ANY QUESTIONS.

Exchanges
If you need to exchange for a different size or product, please use our returns portal or send us an email at service@sav-life.com and send your item to: 2056 FARALLON DRIVE SAN LEANDRO, California US 94577.

Gifts
If you received one of our products as a gift, please send us an email at service@sav-life.com for any returns or exchanges.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, please have the order number and/or email of the purchaser available.

Shipping

To return your product, please mail your product to: 2056 FARALLON DRIVE SAN LEANDRO California US 94577

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.